Assembly

We offer a complimentary assembly service with every order. `

The best part of this service is the ‘satisfaction guarantee’ element of it. Our team will assemble the sofa and ensure your satisfaction with the product. If you are not happy with the items or you discover a problem or fault, your assembly team will address the issue immediately and ensure we can return, replace or repair the item immediately.

 

PROBLEMS DURING ASSEMBLY

Our Assembly team is trained to look for defects in your products whilst they are assembling the items. If they see something is not as it should be, they will notify the head-office and arrange for repairs or replacements; ensuring your satisfaction before they leave.

If you find any issues of concern with your sofa, you must bring it to the attention of the delivery / assembly team whilst they are in your premises and with the product and before you sign the ‘receipt’ to confirm receipt of your goods.

Since the products we supply to you are new, packaged and closed; from time to time, we will be as helpless as you would be, If something is missing or there are issues with the products we find inside the packaging. As much as we do not wish this to ever happen, experience tells us that it is inevitable that some products will have missing items, or issues which mean that the transaction with you cannot be completed.

If this does happen, we will do our utmost to resolve the situation as a matter of paramount importance and urgent priority. We do not wish to leave you with a piece of furniture which is not ready to be enjoyed in the way you expected.

We ask you to be understanding and bare with us whilst we do everything we can to resolve the situation for you.

If the issue cannot be resolved, we will send you a replacement as priority or we will offer you the chance to cancel your order and receive a full refund.

 

DISASSEMBLY & REMOVAL OF OLD SOFAS

In addition to putting the new sofa together for you, we can also disassemble or dismantle the old one.  Taking your old sofa apart is often necessary to be able to remove it from your property.

If you’d like us to disassemble your old sofa for you, let our team know when you arrange your delivery, and they will be pleased to help. The removal of your old couch will cost £200 (for a set of upto 3 sofas)