You must ensure that there is clear access and space to receive delivery of your goods. You will receive a call in advance of our drivers’ arrival, so if needed and you need to hold-up the road for example, you need to take responsibility for this and manage this. Our drivers cannot hold up the public highway for you.
Ensuring that the sofa you purchase can be delivered to the doorstep of your property or can be delivered to your room of choice and assembled therein, is your responsibility.
You must tell us of any special circumstances which may affect the delivery of your goods. For example, if the delivery is above the ground floor level, there are parking restrictions, narrow roads, inaccessible roads, one-way systems or rural mud-tracks.
In the event of damage caused to the goods due to awkward or tight deliveries, the responsibility of this damage shall rest with you and the goods cannot be returned, replaced, cancelled or exchanged.
Please ensure your stairways or lifts are wide enough to accommodate the goods you acquire and that delivery can be made to your room of choice. Please also clear the area you want the product placed, in advance. So the delivery team is not delayed unnecessarily.
Any failed deliveries owing to access issues shall not be our responsibility and re-delivery fees will need to be paid, when the delivery is re-scheduled.
We understand how important it is for you to receive your sofa on time, as scheduled. We appreciate you may have cancelled plans and taken time off work to stay at home to receive your delivery.
We will do everything possible to ensure delivery is made, as agreed.
From time to time, there can be problems which are outside of out control. For example, traffic, breakdowns and weather.
In these circumstances, we will do our utmost to reschedule the delivery as a matter of priority.
WHAT IF YOU CAN’T REACH ME OR I DON’T ANSWER THE DOOR?
We will agree a date for delivery with you and delivery can be made between 7am and 10pm, Monday to Sunday.
If you supplied the incorrect contact details and we reach your home and are unable to complete the delivery or unable to reach you, we will return the goods to our warehouse.
You will then incur a re-delivery fee of £100 for the goods to be re-delivered, at a date we can schedule for you, which is usually within 7 days.
If you decide to cancel the order, please note that the delivery fee will be deducted from your refund.
WHAT DOES OUR STANDARD DELIVERY SERVICE INCLUDE?
Our standard delivery service is the ‘ground-floor’ delivery service to a room of your choosing. We will bring your goods into the room, unpack them, remove the rubbish and assemble your items for you.
WHERE DO WE DELIVER?
Our head office is in Dewsbury, West Yorkshire. but we deliver our products all over the UK. Whether you are in England, Scotland, Wales, we will reach you !
We do not deliver to Scottish Islands, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, and Eire.
HOW SOON CAN WE DELIVER?
All of our sofas are in stock. We can usually deliver your furniture within 7 days but depending on how busy we are, our delivery times can increase to 14 days. Rest assured that quick delivery is part of our ethos and we will do the best we can go get your furniture to you.
Alternatively, if you really need to use our ‘next-day’ delivery service, we will do our best to accommodate that for you (subject to availability). We charge a further £100 for a next day delivery, so long as we receive your order before 3pm the day before.
Once you place your order, one of our team members will contact you within 24 hours to advise of delivery dates and times available.
Please note that if you have ordered to meet a particular date such as Diwali, Eid or Christmas, you may have to accept the first delivery date you are given. In addition, we will need you to provide us with daytime contact information that can be used on the delivery date if need be.
If you want to change your delivery date, you must notify us at least two working days in advance. If you are not home for your delivery, there will be a £100 surcharge added which will need to be paid before re-delivery or it will be deducted from your refund if you decide to cancel your order.
WHAT IF ACCESS TO YOUR PROPERTY IS AN ISSUE?
If there is limited access to your property, we may still be able to deliver. However, we will need to know details of the issue. We can then let you know if its possible to assemble our sofas on site. Contact us.
Quite often there may be an issue with passing through a narrow door frame, entering a passenger lift that is too small or there is a need to move the sofa around an awkward and narrow staircase in addition to tight right-angle turns once inside the property. Larger sofas such as corner sofas or high headboards can be particularly challenging, so please keep this in mind when making your order and measure accordingly.
In addition to access challenges related to your home, there may also be access challenges for our delivery vehicle. Please consider that our delivery vehicle is of a similar size to a dust bin lorry – if they can reach your property then so can we.
Please note that access to the property is something you have to take responsibility for. We have detailed the dimensions of our products and the packaging they are delivered in. If we are unable to access your property with your item, we will leave it at your doorstep for you to arrange matters.
Contact our team if you would like some guidance on the above but please ENSURE that the products you order can be delivered to you and can be carried through any staircases or hallways you may have.
DO YOU DELIVER ON WEEKENDS ?
We can deliver on Saturday and Sunday. Please contact us to discuss this arrangement.
We go all out to deliver on the date and time we promised; however, sometimes things can happen that are outside of our control. The Recliner Sofa Shop will not be held liable for any late deliveries or missed deliveries or associated loss of earnings.
CAN YOU CHANGE THE DELIVERY DATE ?
You can change the delivery time if you give us 48 hours’ notice. Once we have confirmed the delivery date and time with you, we will have collected your goods form the warehouse and loaded them into the vans, ready to be despatched on a route suitable to your delivery.
If you wish to make a change within 48 hours of a scheduled delivery, you will need to make a payment of £100.