Refund Policy

CANCELLATIONS AND CHANGES TO THE ORDER

You can cancel your order for free at anytime before your delivery has been made.

 

RETURNS & REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Not have been opened or unsealed other than for inspection
  • Not have been assembled
  • Be unused
  • Be in the same condition that you received it
  • Not be damaged
  • Be with the original packaging and labels
  • You’ll also need the receipt or proof of purchase.

If your goods have absorbed smells from your home or there are any signs of tampering, we will regrettably be unable to authorise the return of your item.

If you selected our assembly service and we have removed your packaging to be destroyed, we will bring the packaging back to collect your sofas.

If you purchased your goods in a sale, as ex-display products or as clearance sale goods; regrettably, our returns and refunds policy does not apply to these products.

If you comply with the criteria above; to start a return, you can contact us at info@recliner-sofa.co.uk and we will arrange to inspect the goods and schedule a collection date.

To start a return, you can contact us at info@recliner-sofa.co.uk and we will arrange to inspect the goods and collect them.